Frequently Asked Questions

🛒 Ordering & Products

Q: Are all your fragrances 100% authentic?

A: Absolutely! We guarantee 100% authentic designer fragrances sourced directly from principle brand owner and manufacturer. Every product comes with authenticity verification.

Q: What's the difference between Perfume Oil and regular perfume?

A: Perfume oils are alcohol-free, longer-lasting, and provide a more intimate scent experience. They're perfect for sensitive skin and offer 6-8 hours of wear versus 4-6 hours for alcohol-based perfumes.

Q: How do I choose the right fragrance strength?

A:

• Parfum/Extrait: Strongest, 20-30% oils, lasts 8+ hours
• Eau de Parfum: Strong, 15-20% oils, lasts 6-8 hours
• Eau de Toilette: Moderate, 5-15% oils, lasts 4-6 hours
• Eau de Cologne: Light, 2-5% oils, lasts 2-4 hours

 

Q: What is Bakhoor and how do I use it?

A: Our luxury bakhoor is traditional Arabic incense made from natural ingredients. Burn small pieces on charcoal or electric burners to fragrance your home. Perfect for special occasions and daily ambiance.

🚚 Shipping & Delivery

Q: Do you really offer free shipping?

A: Yes! We offer complimentary shipping across the USA on all orders. No minimum purchase required.

Q: How long does delivery take?

A: Standard delivery is 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.

Q: How are fragrances packaged?

A: All fragrances are carefully packaged with protective materials to prevent damage. We use discrete packaging to protect your privacy.

💰 Pricing & Payments

Q: Why are your prices so competitive?

A: We work directly with the principal brand owners and maintain low overhead costs, allowing us to offer authentic luxury fragrances at exceptional prices.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for secure, convenient checkout.

Q: Do you offer bulk or wholesale pricing?

A: Yes! Contact us directly for wholesale inquiries and volume discounts on large orders.

🔄 Returns & Exchanges

Q: Can I return a fragrance if I don't like the scent?

A: We accept returns on unopened, unused products within 30 days. Unfortunately, opened fragrances cannot be returned for hygiene reasons.

Q: What if my order arrives damaged?

A: Contact us immediately with photos. We'll provide a prepaid return label and send a replacement or full refund at no cost to you.

🌟 Fragrance Care & Tips

Q: How should I store my fragrances?

A: Store in a cool, dry place away from direct sunlight and heat. Keep bottles upright and tightly closed. Avoid bathroom storage due to humidity.

Q: How can I make my fragrance last longer?

A: Apply to pulse points (wrists, neck, behind ears), moisturize skin first, don't rub after application, and layer with matching body products when available.

Q: Can fragrances expire?

A: Properly stored fragrances can last 4-6 years or more. Signs of expiration include color changes, off-smells, or separation of ingredients.

📞 Customer Service

Q: How can I contact customer service?

A: Email us anytime, and we'll respond within 24 hours. We're committed to providing exceptional customer service.

Q: Do you offer fragrance consultations?

A: While we don't offer personal consultations, our detailed product descriptions and customer reviews help you make informed choices. Feel free to contact us with specific questions!